At AskToFollow, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Instagram DM Automation Platform. By using AskToFollow, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Account Information
When you create an account, we collect your name, email address, and Instagram Business/Creator account credentials through Meta's secure authentication system.
1.2 Instagram Data
We access and process data from your Instagram account, including comments on your posts, direct messages sent through our automation, follower information, and engagement metrics. This data is collected only with your explicit consent through Instagram's authorization process.
1.3 Usage Data
We automatically collect information about your interactions with our platform, including automation rules you create, message templates, analytics you view, and platform usage patterns.
1.4 Technical Data
We collect device information, IP addresses, browser type, operating system, and cookie data to ensure proper functionality and security of our services.
2. How We Use Your Information
We use the collected information to:
- Provide and maintain our automation services
- Process Instagram comments and send automated direct messages based on your configured rules
- Generate analytics and insights about your engagement metrics
- Improve and optimize our platform's performance
- Communicate with you about service updates, features, and support
- Detect, prevent, and address technical issues or fraud
- Comply with legal obligations and enforce our terms
3. Data Sharing and Disclosure
3.1 Third-Party Services
We share data with Meta/Instagram through their official API to provide our automation services. We may also use trusted third-party service providers for hosting, analytics, and payment processing. These providers are contractually bound to protect your data.
3.2 Legal Requirements
We may disclose your information if required by law, court order, or governmental request, or when necessary to protect our rights, property, or safety.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
3.4 No Selling of Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Instagram API and Meta Compliance
AskToFollow operates in compliance with Meta's Platform Terms and Instagram's API Terms of Service. We:
- Only access data you explicitly authorize through Meta
- Respect Instagram's rate limits and API usage guidelines
- Do not store Instagram passwords or authentication credentials
- Allow you to revoke access to your Instagram account at any time through Meta's authorization settings
- Implement security measures to protect your Instagram data
5. Data Security
We implement industry-standard security measures to protect your information, including encryption in transit and at rest, secure authentication protocols, regular security audits, and access controls limiting data access to authorized personnel. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide our services. You may request deletion of your data at any time. After account deletion, we may retain certain information for legitimate business purposes or legal compliance, typically for no longer than 90 days.
7. Your Rights and Choices
You have the right to:
- Access and download your personal information and automation data
- Correct inaccurate or incomplete information
- Request deletion of your account and associated data
- Revoke Instagram account access through Meta's settings
- Opt-out of marketing communications
- Object to or restrict certain data processing activities
- Lodge a complaint with a data protection authority in your jurisdiction
To exercise these rights, please contact us at jithin@asktofollow.com
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and maintain session information. You can control cookie preferences through your browser settings, though disabling cookies may limit certain platform features.
Types of cookies we use include essential cookies for platform functionality, analytics cookies to understand usage patterns, and preference cookies to remember your settings.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, including standard contractual clauses and adequacy decisions where applicable.
10. Children's Privacy
AskToFollow is not intended for users under 18 years of age, and we do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.
11. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or through a prominent notice on our platform. Your continued use of AskToFollow after such modifications constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: jithin@asktofollow.com
Note: This Privacy Policy applies specifically to AskToFollow's Instagram DM Automation Platform. By using our services, you acknowledge that you have read and understood this policy and agree to its terms.